Communication skills:

  1. Understand the person or thing you are communicating with (their interests, emotions, etc.).
  2. Be prepared for the content of your communication; don't start a topic and then say you don't know when asked.
  3. Listen attentively; don't argue over differences; use a suggestive approach rather than imposing your views.
  4. Get the other person to say 'yes' early on to reduce their guard.
  5. Don't bully others with reason when you are in the right.
  6. Be sincere and communicate with your heart.

37 Communication Rules:

  1. When visiting someone's home, if the host's conversation is sparse or they repeatedly suggest you have tea or watch TV, it's time to leave. People only remind others of trivial things when they feel they have nothing to say. If you stay longer, you may become unwelcome.
  2. When reporting to your boss, if his eyes are not focused on you, or his fingers tap the table absentmindedly, he may be dissatisfied with your report. If his feet were swinging under the desk when you entered, but stop suddenly while you speak, he has developed a strong interest in what you are saying.
  3. When talking to a new acquaintance, if his arms are crossed over his chest, it indicates he is still on guard. So, before he trusts you, it's best to be cautious.
  4. At a dinner party, someone who frequently toasts you either has a request or harbors hostility. Quickly analyze which it is: if the former, steer the conversation and agree; if the latter, pretend to be drunk.
  5. If someone invites you, but when you enthusiastically follow up, he changes the subject, his invitation was just a casual remark. Don't pursue it unless you want him to dislike you.
  6. If someone discovers your mistake but doesn't tell you, that's more frightening than being told, especially in a competitive work environment.
  7. A person who brags constantly is not proud; inside, he is extremely insecure. His bragging is just a cover for his inner inferiority.
  8. No matter what happens, first consider if you are wrong. If you are not wrong (which is impossible), then put yourself in the other person's shoes and experience their feelings.
  9. Adapt yourself to the environment, because the environment will never adapt to you. Even if it is a very painful process.
  10. Be generous. If you can't be generous, learn to be. If being generous really hurts, then pretend to be generous.
  11. Be low-key, low-key, and even lower-key (even lower than a temporary worker; in others' eyes, you may be less than a temporary worker who has been there for years).
  12. Be sweet-tongued; don't be stingy with your praise. (Learn to compliment. Good compliments make people happy, but don't overdo it to the point of annoyance.)
  13. If you feel that your work has been going extremely smoothly recently, be extra careful.
  14. Be polite. When greeting, look the other person in the eye. Communicate with elders using respectful titles, because you are definitely the junior.
  15. Talk less and do more. Loose lips sink ships; speak less in crowded settings.
  16. Don't take others' kindness for granted; be grateful.
  17. Aim high but work hard (have high standards but be practical).
  18. Be punctual, but don't expect others to be punctual.
  19. Keep your promises, but don't make promises lightly. Also, don't always remember others' promises and take them as truth.
  20. Don't borrow money from colleagues; if you do, repay it on time.
  21. Don't lend money to colleagues; if you must, consider it a gift.
  22. Don't shirk responsibility (even if it's someone else's).
  23. Don't speak ill of another colleague behind their back. Always speak well of others behind their backs; don't worry that the good words won't reach their ears. If someone speaks ill of another in front of you, just smile.
  24. Avoid open confrontation with colleagues (including openly opposing opinions; intense confrontation is even worse).
  25. Help others often, but don't let them take it for granted.
  26. Telling the truth can bring you big trouble.
  27. Focus on the issue, not the person; or be ruthless with the matter but kind to the person; or put being a good person first, and doing things second.
  28. Regularly check if you are being arrogant, proud, or looking down on others. (Even if you have extraordinary talent, without others' cooperation and help, it's useless.)
  29. Patience is a required course in life. (You need to be patient all your life; some people fail this course until death.)
  30. When you arrive at a new place, don't rush to integrate into any circle. After enough time, the circle that belongs to you will automatically accept you.
  31. Have a calm mind. Nothing is a big deal; think of the worst in good times and the best in bad times.
  32. Try to avoid office romances; if unavoidable, avoid any form of physical contact in the office, including eye contact.
  33. Learn to flatter your boss (it's an important way to communicate with your immediate superior), but be careful not to get your hands dirty.
  34. Seniority is very important. Don't play tricks with the old-timers, or you'll end up in a bad situation.
  35. Good intentions sometimes don't yield good results, but don't be discouraged.
  36. Treat superiors with respect and subordinates with kindness.
  37. If you lead a team, when summarizing work, take all the blame on yourself and give all the credit to your subordinates. When both superiors and subordinates are present, remember to praise your subordinates promptly. When criticizing someone, do it only when you two are alone.

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