How much longer can distributors survive? The future is full of uncertainties—will it be transformation or shrinkage? Distributors are facing unprecedented internal and external troubles. Internally, costs and management complexity continue to rise; externally, operations are impacted by e-commerce, B2B platforms, and direct manufacturer operations. Everyone is clear about the problems, but how exactly should they be addressed? How to evaluate and determine the direction that suits you? How to set the specific implementation path? How to prioritize the numerous work tasks? What are the specific operational methods for key tasks? Senpan Consulting Public Course Description

  • Target Audience: Distributor owners, major shareholders, and operators (professional managers). Ordinary staff are not suitable to attend.
  • Course Content: Chapter 1: Market Environment and New Directions
  1. The internal and external challenges distributors currently face
  2. The decline of traditional distribution methods
  3. Core advantages of distributors in different periods
  4. Ten basic conditions for distributors' future survival
  5. Distributors or service providers?
  6. What truly constitutes the terminal Chapter 2: How to Conduct Company Rectification
  7. Most distributor company rectifications start strong but end weak (rectification without structure is just disruption)
  8. Eight reasons why rectification cannot be sustained
  9. Stealth-style vs. emphasized rectification
  10. Basic principles of rectification
  11. Overall structural design of rectification (Provide basic rectification structure chart) Chapter 3: Starting from the Internal Environment
  12. Life first or work first?
  13. Office on-site environment (Provide "Office On-site Rectification" execution manual and accompanying label forms)
  14. Establishment of internal service mechanisms (Provide "Internal Service Mechanism Establishment" execution manual) Chapter 4: New Employee Recruitment and Onboarding
  15. Recruit directly when short-staffed?
  16. Reform people or directly replace them?
  17. Introduction of current employees (Provide "Reserve-style Recruitment" execution manual)
  18. Key points for introducing senior employees (Provide "Senior Staff Introduction Process" execution manual) (Provide "Onboarding Review" execution manual) (Provide "Interview" execution manual) (Provide "New Employee Probation Period Work Assessment" execution manual) (Provide "Old Employees' Exclusion of New Employees" execution manual)
  19. Development planning for new employees (Provide "Employee One-year Development Plan" execution manual) (Provide "Middle-level Cadre Training Structure" execution manual) Chapter 5: Daily Personnel Management
  20. Unintentionally offending employees
  21. Basic concepts of salary design
  22. Optimization of salary payment details
  23. Optimization of fine mechanisms (Provide "Fine Setting" execution manual)
  24. Salary market announcement mechanism (Provide "Salary Market Collection and Publication" execution manual)
  25. Boss's proactive reputation repair (Provide "Boss's Historical Reputation Repair" execution manual)
  26. Establishment of internal training mechanisms (Provide "Initial Establishment of Internal Training Mechanism" execution manual)
  27. Safety containment measures for employees
  28. Prevention of harm from departing employees Chapter 6: Customer Management System Reengineering (Provide customer management system structure chart)
    1. Main problems with current downstream customers
    1. Loss of control in customer management
    1. Self-check of the degree of loss of control
    1. Clarify the direction of customer management
    1. Establishment of basic customer information
    1. Verify one by one (Provide "First Customer Phone Communication" execution manual)
    1. Preliminary category classification (Provide "Preliminary Customer Category Classification" execution manual)
    1. Map-based marking (Provide "Customer Distribution Map Creation" execution manual, including map CD burning)
    1. Establishment of dual-line management mechanism (Provide "Telephone Customer Service Position Setup" execution manual)
    1. Establishment of three-line management mechanism
    1. Establishment of standardized archives (Provide "Standardized Customer Archive Establishment" execution manual)
    1. Clearing historical legacy issues
    1. Introduction of preliminary customer relationship measures (Provide "Establishment of Preliminary Customer Relationship Measures" execution manual)
    1. Introduction of preliminary service orientation
    1. Continuous introduction of service-oriented measures -END-