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How Junior Sales Staff Can Build Good Customer Relationships
Building good customer relationships is essential for customer maintenance, but what constitutes a 'good' relationship? A junior salesperson might think it's when customers greet them warmly, while a veteran salesperson argues that a customer who never places orders isn't a good relationship. For junior staff, making customers 'like' them is relatively simple: be diligent, listen more, work hard, and maintain a professional image.
井越5 Tactics Sales Pros Use to Counter 'It's Cheaper Online!'
As a researcher on closing rates, I've been observing the impact of online stores on offline retail. Most salespeople resent customers shopping online, yet they forget they are online shoppers themselves. Let's first analyze why we shop online. Recently, for my son's 100-day banquet, I bought several cases of Wuliangye from Yihaodian. Why? Their direct-sale products have a low probability of being counterfeit, and I didn't have to compare prices or spend time traveling to a store. This article provides five tactics for salespeople to handle customers who claim online prices are cheaper.
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