Morning meetings, the simplest and most basic daily management routine, seem to trouble many frontline execution teams. Early in the morning, messages are passed down layer by layer, meetings are held layer by layer, and the meetings get longer and longer, yet problems only increase; after a busy week, when you visit the market, you find that nothing has been implemented in the stores. I want to talk about this topic today because in my recent consulting work, I have participated in many distributor team morning meetings. The meetings are mostly organized by frontline supervisors from brand owners, and distributor bosses also emphasize key points. Overall, I feel there is huge room for improvement. Let me briefly share a few of my views. Morning meeting preparation should be done the night before First, I fully understand the daily work of frontline supervisors: they are busy during the day, and there may be many meetings at night. The ways for adults to relax are also becoming increasingly limited; in summer, having skewers and drinking beer might be the only pastime. Resting in a slightly intoxicated state and then getting up early the next morning to prepare for the morning meeting is still feasible, but understanding does not mean agreeing. The preparation for the morning meeting should be done the night before. This is both a summary of the day's work and an emphasis on the next day's key tasks; it is the first step in the closed-loop management of grassroots supervisors. So what should be prepared at night? Review each salesperson's work for the day one by one. Many brand owners have digital system tools, but the value of these tools varies greatly. I suggest looking at the system from the following five aspects: 1. Score management: Many brand owners have point incentive plans. This score is related to salespeople's income. We must avoid the situation where point fraud leads to bad money driving out good, and also use the point system to guide salespeople to follow the direction set by the enterprise, so it must be handled carefully. The core of management is to manage exceptions, not normal situations. For abnormal scores, annotations should be made in the system, and "targeted" attention should be given to those who frequently have anomalies. 2. Store point deduplication: Stores are like human cells, constantly undergoing "metabolism." Store development and closure are daily tasks. For new store development, attention should be paid to whether there is duplicate entry, especially during periods when development incentives are given. The harm of duplicate stores is not worth elaborating; this work can easily become difficult to reverse. 3. Daily operation inspection: Operation tracks, store scores, time in store, timeline, etc., are all content to be inspected. 4. Data analysis: Visits, transactions, sales, income, key product categories, key tasks, etc., should all be sorted out with data. 5. Comprehensive operation comments: Comprehensive comments on stores, displays, visits, and sell-through. I have listed many items, and it may feel troublesome, but there is no way; competition in the stock market requires this kind of intense effort. At the same time, I also call on brand marketing management to avoid having too many meetings at night, and reserve at least one hour every day for grassroots supervisors to do this morning meeting preparation work. How to conduct the most efficient morning meeting? Someone has summarized eight forms of inefficient morning meetings, and I fully agree: 1. Intermittent meetings: Held one day, not the next, working off and on, disrupting the daily work order of salespeople, making many daily follow-ups end anticlimactically. 2. Meetings for the sake of meetings: Going through the motions; the manager requires it, the supervisor does it, taking photos to check in, forming a habit, but the meeting quality is not high. Over time, morning meetings become a burden for salespeople. 3. No fixed process: The standard is locked in a "cage," slogans are shouted loudly, but implementation falls flat. They talk about whatever comes to mind, mainly because the supervisor is not well-prepared. If you do a good review at the end of each day and clarify the key points, the next morning's meeting can be targeted. 4. No time control: Long meetings create meeting fatigue, and they drag on casually. One issue is discussed back and forth, wasting the golden visiting time for salespeople. Especially in summer, the morning is the most comfortable time for salespeople to visit, so meeting efficiency must be ensured. 5. Supervisor's "one-man show": The morning meeting becomes a criticism session or a venting session. The supervisor talks endlessly, and the subordinates listen as usual. It feels like all key issues have been addressed, but they are not taken out of the meeting room. The atmosphere becomes increasingly heavy, and the effect naturally does not improve. 6. No records, no follow-up after the meeting: All participants should take notes, and after the meeting, each person should implement their own tasks one by one. At the same time, the meeting as a whole should have a record, so that a designated person can track progress and avoid disputes. 7. Turning requirements into hopes to save face: When discussing specific issues, they are not addressed seriously, and they will happen again in the future. 8. Meetings that discuss but do not decide, decide but do not act, act but without results: After discussing for a long time, either no specific conclusion is reached, or there is no specific action, or no responsible person, or no completion indicators... My personal suggestion is: An efficient morning meeting should be like a wonderful movie, firmly controlling the participants' attention through the storyline. A person's attention can be highly focused for only about 30 minutes, so the morning meeting should end on time within 30 minutes. So the question is, how to firmly control the participants' attention? In daily management, I adhere to the principle of "transform management into motivation!" That is, goal orientation. Do not constrain the work behavior of frontline staff. If you want them to achieve a certain result, design corresponding incentive mechanisms at the result end, and use incentives to guide them to do it. Design incentives so that every "labor" of grassroots staff is related to their own interests. The same logic applies to morning meetings. Put yourself in their shoes: essentially, most humans are averse to work, but they cannot survive without working, so they are forced to adapt. Many salespeople go to meetings half-asleep in the morning, some even without breakfast. If the meeting organizer starts with a bunch of boring data analysis, who would want to listen? But analyzing how to make money is different. First item of morning meeting data tracking: Look at only two data points: first, how much money each person on the frontline team earned yesterday, displayed and ranked. Second, how much money each person has accumulated this month as of yesterday, displayed and ranked. This is what grassroots employees care about most, just like watching a Hollywood blockbuster that starts with an exciting and thrilling segment to firmly grab the audience's attention. Second item of morning meeting data tracking: Analyze the specific items that cause income differences. Income is composed of various items, such as: basic salary + commission rewards + point rewards + current key task incentives + performance achievement, etc. The purpose of the analysis is to tell frontline staff the reasons for their income differences. Which items affect how much money they earn? Just like a Hollywood blockbuster, after the exciting segment, the story's cause and process are told. Third item of morning meeting data tracking: Break down the items affecting income into sub-items for tracking. For example: Zhang San and Li Si have a large difference in commissions. After analysis, it is found that Zhang San did not focus on promoting new products. The company offers high commissions for new products, and he did not earn that money. We need to stimulate his determination and confidence to earn new product commissions. Fourth item of morning meeting data tracking: Integrate the company's various tracking indicators into the salespeople's earning system for tracking, and let those who earn more share their earning experience, and let those who earn less express how much more they will earn today to catch up with the top earner. Why do this? Put yourself in their shoes: frontline employees come to work to earn more money and live a better life. If our management's underlying logic is to require employees to do this and that, and then they can get corresponding income, this completely violates the human nature of "seeking benefit and avoiding harm." Instead, resonate with the salespeople, conform to human nature, and start from the point of wanting you to earn more money and live a better life, rather than managing you, then it will be easier to achieve the goal. What needs to be emphasized here is still: transform management into motivation. Avoid low-level mistakes in morning meetings First, I want to say: In morning meetings, encourage more and criticize less (in fact, many supervisors and distributor bosses just cannot help it). If employees hear criticism from leaders at every morning meeting without a single word of encouragement, the morning meeting will not play a motivating role but will negatively demoralize employees. Second, most brand owners' morning meetings only stay at one-way communication, or simply arrange work briefly. Some forms are very casual, and some directly evolve into roll-call meetings. The company's decision-makers do not elevate morning meetings to a strategic level. There is no morning meeting management system, no unified requirements for the form and content of morning meetings, and no standard to measure the quality of morning meetings, so each person follows their own feelings. Some enterprises have been holding morning meetings for years, but they never inspect, monitor, or summarize them, and there are no corresponding reward and punishment measures, so over time, they become a formality. Some enterprises have made requirements for morning meetings, but they do not grasp the core. For example, they do not even have good and bad comments. Comments mean forcing supervisors to understand the performance of each subordinate in advance; otherwise, there is nothing to comment on. Some become meetings for arguing, and if the supervisor gets angry, the morning meeting is canceled. Finally, the morning meeting is not a pledge rally. In essence, what truly determines whether everyone actively and enthusiastically participates in the morning meeting is whether they can see from the meeting which support and resources are helpful for increasing income. Interview a few salespeople, and you will know that they sometimes do not resist the morning meeting itself, but rather resist showmanship, boredom, and inefficiency. Things like singing, shouting slogans, public humiliation, physical punishment... do not directly promote achieving indicators. Efficiently making money is always the core goal in everyone's heart. If any link is inefficient and hinders them from making money, they will definitely not like it. Do not manage for the sake of management; in fact, many people do not understand management.
Dealer Operations · Distribution & Channels
The Core of Distributor Morning Meetings Is Helping Salespeople Make Money
Morning meetings, the simplest and most basic daily management routine, seem to trouble many frontline execution teams. This article discusses how to prepare and conduct efficient morning meetings, emphasizing that the key is to use data to show salespeople how to earn more money, turning management into motivation.
