- Politeness is the bottom line, giving a warm feeling. Don't brag, be good at listening, empathize, and understand others.
- Altruism, consider customers' interests, often give good professional advice; don't deceive customers for the sake of closing a deal. Do not do to others what you don't want done to yourself. Never recommend clothes that don't suit a customer and give false compliments.
- Honest and reliable, absolutely don't fool customers, don't gain improper benefits; still be polite when facing customer rejection, and don't lose respect for customers just because the deal isn't closed temporarily.
- Often proactively care for and help others; after closing a deal, service has just begun, absolutely don't be eager for quick success; customer satisfaction is the bottom line, and moving customers is the highest requirement. Sales without referrals are failed sales!
- Professional knowledge. Be able to answer customers' professional questions. 【The most annoying salesperson】:
- Talkative. And don't think from the customer's perspective.
- Deceptive and exaggerated. Give an unreliable feeling and lose trust. The essence of sales is selling trust. Selling trust is selling your character.
- Irresponsible. After closing, ignore customers. When there are after-sales complaints, shirk responsibility.
- Lack of attention to details. Don't pay attention to customers' feelings; sales is a meticulous job. The devil is in the details, reminding salespeople to be attentive, which often moves customers.
- Impatient. Lose patience when facing customer inquiries, eager for quick success. Editor's PS: The editor selected 1067 featured articles from nearly 1900 articles published on this official account, divided them into 14 categories and 57 knowledge points, systematically organized frontline marketing management content into a library for everyone's learning. From market to customers, covering practical combat and management, all are dry goods. Follow the official account and reply with the number "1" to browse and view related content.
Management & Methods
Oreo's Sales Champion Shares: How to Be a Salesperson People Like?
1. Politeness is the bottom line, giving a warm feeling. Don't brag, be good at listening, empathize, and understand others. 2. Altruism, consider customers' interests, often give good professional advice; don't deceive customers for the sake of closing a deal. Do not do to others what you don't want done to yourself. Never recommend clothes that don't suit a customer and give false compliments. 3. Honest and reliable, absolutely don't fool customers, don't gain improper benefits; still be polite when facing customer rejection, and don't lose respect for customers just because the deal isn't closed temporarily. 4...