More knowledgeable about dealers than manufacturers, more understanding of internal management than dealers. -------------------------------
- Don't just tell your subordinates you want 30% growth next month; tell them the direction and the path.
- If you threaten salespeople with dismissal, they're most likely to go home and dig out their job applications.
- When seasoned salespeople are tired, changing their sales territory is a better approach.
- Focus on average performers and help them improve.
- Although 20% of customers create 80% of the company's profits, without the other 80% of customers, your company would have no reason to exist.
- Use encouragement and praise instead of intimidation and threats to motivate subordinates to perform better.
- How you view your subordinates is how they will perform for you.
- If you believe a goal cannot be achieved, it won't be.
- When you're about to do something, you always find you lack the necessary materials.
- Hamlet's question: "Develop subordinates or supervise subordinates?"
- The plans you make are always criticized by the boss as worthless, but in the end, it's your plan that you're asked to execute!
- The problems you worry about most always come when you least expect them.
- Sales targets keep growing, pressure keeps mounting. Income increases, but sleep decreases.
- Whipping the fast ox: the better you perform, the more impossible the tasks become.
- Sister Aqing's view: "All who come are guests," but gray market goods are a headache.
- During promotions, you find there's only one table of food, but two tables of guests.
- The dealer you fancy doesn't fancy you, and those who fancy your product, you don't want to give it to.
- After finally landing a client, the credit department blocks it.
- The major client in your territory is suddenly taken over by the head office.
- Just as a new product starts to gain traction, another new product is launched.
- No matter what conditions you promise when proposing, the dealer will still doubt what the rest of life will be like.
- It's easy to sign up a bunch of insignificant dealers, but successful dealers who maintain a good track record are like gold mines—everyone wants to find them.
- Small companies want to latch onto big shots (major dealers), while big, well-known companies want to find mistresses (small dealers, small agents).
- Reports submitted upward vanish like a stone dropped into the sea. When you've forgotten about them, you're told they've been approved.
- Our promotional posters are used by small shop owners to patch their roofs.
- Second-tier distributors are like mistresses: both loved and hated, and without status. They thrive on: short-term, fast, moving goods, and making money.
- While manufacturers sow seeds, agents think about harvesting.
- You love your own child, but others only see it as a money tree.
- Middlemen (wholesalers) ask, "What do you want today?" rather than "I have what you want."
- The farce of changing orders at dawn and revoking them at dusk is always playing out.
- After finally expanding the market, you receive a transfer order from the company. (Killing the donkey after it's done its work.)
- When you can achieve the same sales volume through a few big accounts, do you still need small and medium agents?
- Do you put 10 eggs in one basket and watch over them carefully, or put them in 10 baskets to spread the risk?
- Who sows the land, who reaps?!
- The company's hemophilia is: a natural customer churn rate of 15% to 35%.
- Only 5% of lost customers are due to price; the key is whether you care about them.
- No matter how careful you are, delivery and price mix-ups will always happen.
- Just as you finalize your promotion plan, you discover someone in the market has already used it.
- Before you've won your kingdom, don't play around with the Three Disciplines and Eight Notices.
- Only sales are the real deal.
- Trying to replace face-to-face communication with modern tools is pure nonsense.
- Phones and the internet can't deliver your goods.
- Don't rotate salespeople like a revolving door.
- Doing a good job doesn't necessarily mean promotion. Whether there's a position for you is what matters.
- The greatest security isn't having no competitors, but the performance of your company's products.
- When you teach others, you also improve your own level.
- A carriage without a horse is still a carriage. But if the horse has problems, the carriage may cease to exist.
- A manager is like a magician who must keep many balls (territories) in the air (meeting targets). If one ball drops, your act is ruined.
- When talking with subordinates, use the "feel → felt → found" approach.
- Giving orders isn't as simple as it looks.
- You can't figure out whether you're a "regional manager," "sales manager," or "customer service manager."
- The marketing plan from above is almost garbage; your job is to find the "gold" in the garbage.
- Don't grab others' rice bowls; just watch your own.
- It's right to polish the car before selling it, but turning the odometer back to zero is not.
- Say what you mean and mean what you say.
- Reject orders that are wrong.
- Cultivate a personal sense of responsibility for customers; treat them as your partners.
- When something beyond your authority happens, inform the customer promptly.
- You can treat customers to dinner, but your commission is your commission.
- Don't badmouth your competitors. Save that time to recommend your own products.
- For uncertain questions, give yourself time to think.
- Don't deceive the public on behalf of your company (especially in health products); they're not fools.
- Report good news and bad news to senior management early.
- "What must be revealed eventually should be revealed immediately!"
- There's no need to disclose your income to customers.
- If you have objections to company policy, raise them at meetings; once decided, execute.
- The highest praise from a customer is: "Do business with so-and-so; he says what he means" (frankness).
- Dialogue, not "monologue."
- Leaders like people who report to them frequently.
- Completing company-assigned tasks on time is "success."
- Don't give up near month-end just because you haven't met your targets.
- Don't assign more than five tasks to subordinates.
- "Focus on the issue, not the person"? That's for kids. Without people, there are no issues!
- A sense of achievement isn't about pay; it's about being able to get involved in company operations.
- Don't discuss a peer's performance with employees.
- When sales reps are on the front lines, don't communicate with them with negative emotions.
- Receiving a transfer order after opening up a regional market is the essence of thousands of years of Chinese traditional culture. If you only complain, you'll fail the political test.
- Always remember: the boss is the smartest person.
- Do what the boss asks well, and do what the boss's assistant asks even better.
- You can't offend anyone; you must learn to pick sides.
- Besides sales battles, you also have to deal with company politics. You must handle both, and both must be strong!
- The scariest thing is a market collapse.
- Never get involved in open or covert struggles, and never say against your conscience to frame others.
- Do what you love, and do it well.
- Do work you enjoy.
- You can disagree, but you must obey.
- Having a dream isn't the same as having a goal, and having a goal isn't the same as achieving it.
- The road to success is: work for the excellent → cooperate with the excellent → find excellent people to work for you.
- You can become an excellent salesperson through effort, but becoming a marketer requires talent.
- Only action closes deals, not what you know or understand.
- Quality isn't proven by a pile of documents; it's judged by the customer's eyes.
- Do 10% more than the planned task every day.
- If you haven't been in an industry for three years, you have no right to speak.
- Keep a zero-based mindset; ask yourself daily: "If I did the same thing today, how would I do it?"
- You're against your opponent (life and death), not competing with them (friendly match).
- When everyone says their watermelon is sweet, the best way to sell yours is: "My watermelon has white flesh!"
- Middlemen (wholesalers) are like bees; when there's no sweetness, they stop coming.
- Brands need support, support needs a foundation, and the foundation is "quality."
- The way to get a job: do better than you say.
- Process is more important than result.
- When blaming others, four fingers point back at you; when praising others, four fingers also praise you.
- You can leave other things behind, but paper and pen are essential.
- Remember: "Survive first, then develop"!!
- The boss is always right; what you should do is minimize the loss.
- Marketing channels and distribution channels are two different things.
- When there's only one fax machine, it's a decoration; when it's widespread, it's a powerful tool.
- Following and imitating only puts you behind others.
- Innovation: a 10% change on the existing foundation.
- When running, to surpass others, you have two options: find a shortcut or use a tool.
- Look at the big picture, start with small details.
- "Gray market goods" show our product has market demand.
- Wide channels and short paths are the future direction.
- Even if you haven't eaten pork, you should at least see how a pig walks.
- Don't give up near month-end just because you haven't met your targets.
- Don't assign more than five tasks to subordinates.
- "Focus on the issue, not the person"? That's for kids. Without people, there are no issues!
- A sense of achievement isn't about pay; it's about being able to get involved in company operations.
- Don't discuss a peer's performance with employees.
- Besides sales battles, you also have to deal with company politics. You must handle both, and both must be strong!
- Always remember: the boss is the smartest person.
- Do what the boss asks well, and do what the boss's assistant asks even better.
- You can't offend anyone; you must learn to pick sides.
- Go fishing where the fish are.
- Having someone in power helps you manage.
- "If they say you're capable, you're capable, even if you're not; if they say you're not, you're not, even if you are. You have to accept it." That's golden advice.
- First solve the problem of existence, then the problem of quality. That's the way to do things.
- Strategy and execution are like the gun and the trigger.
- Aim before you shoot.
- The chicken-or-egg question isn't important; what matters is which one you like to eat and which one you can actually eat.
- Without reports, you can't grasp the progress of events, even if you don't want to fill them out.
- I'm really afraid to look at reports; they make me dizzy.
- Discussing problems is meaningless; what matters is how to solve them.
- Even the best plan can fail if it's born at the wrong time.
- Doing what you know is impossible can still yield something—lessons!
- A skilled craftsman can turn rotten wood into diamond, but cannot turn sparkling crystal into diamond.
- You must understand how to do things, but more importantly, why you do them. That's the difference between a manager and a salesperson.
- Recite this daily: "What others don't have, I have; what others have, I have better; what others have better, I have newer; what others have newer, I change."
- For naughty dealers: give a slap and then a candy. (Carrot and stick.)
- Don't miss out when you pass by. Opportunity cost < cost of mistakes.
- What is the customer really thinking? I ask a thousand times!
- When motivating others, don't make them feel like you're manipulating them.
- Providing competitive, reliable products is what salespeople expect from the company.
- There's no regret medicine in the world.
- The simpler, the more effective.
- It's easy for high-end brands to enter the low-end market, but extremely hard for low-end brands to enter the high-end market. (e.g., Wahaha, Changhong TV.)
- Yes, the carrot is right in front, but often you can't eat it.
- A certificate or award might be more effective than 1,000 yuan.
- When salespeople's income exceeds managers', it means you've succeeded.
- Salespeople want to spend time selling, not explaining complaints to customers.
- If you use someone, trust them; if you trust them, don't doubt them; if you doubt them, don't use them.
- If goals are impossible to achieve, why would salespeople work themselves to the bone to reach them?
- People are most motivated to execute policies they participated in.
- If every problem has to be referred to the manager, then what's the point of salespeople?
- Day after day, year after year, anyone would get bored. --------------------------------------
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