---
title: "The \"Seven Mouths\" Salespeople Should Avoid"
description: "In communication with customers, salespeople should not only use polite language and maintain a humble attitude, but also pay attention to certain details in the way they communicate and talk. They should avoid the following \"seven mouths\" when talking with customers. (1) Avoid \"shutting up\" during conversations with customers. The so-called \"shutting up\" means remaining silent, which can cause an awkward pause and lead to negative consequences. If you remain silent while the customer is speaking enthusiastically, it will be seen as a lack of interest in what they are saying. Originally, both parties were having a pleasant conversation, but if one suddenly stops, it can be interpreted as a \"protest\" or boredom with the topic. Therefore, if an unintentional pause occurs, salespeople should quickly find a way to introduce a new topic or shift the old one to stimulate the customer's interest."
author: "New Distribution"
publisher: "New Distribution"
email: "zhaobo258@gmail.com"
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published: "2015-06-14"
language: "en"
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---

# The "Seven Mouths" Salespeople Should Avoid

> In communication with customers, salespeople should not only use polite language and maintain a humble attitude, but also pay attention to certain details in the way they communicate and talk. They should avoid the following "seven mouths" when talking with customers. (1) Avoid "shutting up" during conversations with customers. The so-called "shutting up" means remaining silent, which can cause an awkward pause and lead to negative consequences. If you remain silent while the customer is speaking enthusiastically, it will be seen as a lack of interest in what they are saying. Originally, both parties were having a pleasant conversation, but if one suddenly stops, it can be interpreted as a "protest" or boredom with the topic. Therefore, if an unintentional pause occurs, salespeople should quickly find a way to introduce a new topic or shift the old one to stimulate the customer's interest.

In communication with customers, salespeople should not only use polite language and maintain a humble attitude, but also pay attention to certain details in the way they communicate and talk. They should avoid the following "seven mouths" when talking with customers.
(1) Avoid "shutting up" during conversations with customers.
The so-called "shutting up" means remaining silent, which can cause an awkward pause and lead to negative consequences. If you remain silent while the customer is speaking enthusiastically, it will be seen as a lack of interest in what they are saying. Originally, both parties were having a pleasant conversation, but if one suddenly stops, it can be interpreted as a "protest" or boredom with the topic. Therefore, if an unintentional pause occurs, salespeople should quickly find a way to introduce a new topic or shift the old one to stimulate the customer's interest.
(2) Avoid "interrupting" during conversations with customers.
The so-called "interrupting" means suddenly cutting in while the customer is speaking. Generally, salespeople should not interrupt customers; doing so is disrespectful and steals the spotlight. If you want to express a different opinion, wait until the customer finishes. If you want to add something, first ask for permission by saying "Please allow me to add a point," then interject. However, interruptions should be brief and infrequent to avoid disrupting the customer's train of thought. If you must interrupt due to an urgent matter, apologize first with "Excuse me."
(3) Avoid "dirty mouth" during conversations with customers.
The so-called "dirty mouth" means using vulgar and uncivilized language. A professional salesperson should avoid this.
(4) Avoid "oily mouth" during conversations with customers.
The so-called "oily mouth" means being slick and making endless, inappropriate jokes. Humor is a noble quality. In appropriate situations, humorous language can help people relax and feel at ease. It also serves to provide aesthetic pleasure, criticism, and satire. However, humor must be used appropriately according to the occasion and the audience, and one must consider their own identity. If you joke everywhere, you may come across as slick and annoy customers.
(5) Avoid "chattering mouth" during conversations with customers.
The so-called "chattering mouth" means talking too much nonsense and making inappropriate jokes. People who chatter often tease, mock, or ridicule customers. They either talk endlessly without substance or ramble on. Such people are both looked down upon and disliked.
(6) Avoid "arguing mouth" during conversations with customers.
The so-called "arguing mouth" means liking to argue and quibble. They think they are always right. Salespeople who love to argue, "if they are not right, they will argue for three points; if they are right, they will not give in." Such people are not welcomed by customers.
(7) Avoid "knife mouth" during conversations with customers.
The so-called "knife mouth" means being sharp-tongued and hurtful. Every customer has their own privacy. When a customer deliberately avoids a topic, salespeople should not pry. Everyone has shortcomings they do not want to expose, so avoid bringing up sensitive topics. As the saying goes, "A kind word warms the winter, but a harsh word wounds in June." Those with a sharp tongue make enemies everywhere and violate the business principle of "harmony brings wealth," which will eventually lead to negative consequences.
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