---
title: "Four Key Elements for Distributors to Increase Profits"
description: "This article outlines four key control points for distributor profitability: average transaction value, number of transactions, average gross margin, and operating expenses. It provides strategies for improving each, such as increasing basket size, attracting more customers, optimizing product mix, and managing costs."
author: "New Distribution"
publisher: "New Distribution"
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published: "2014-08-12"
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# Four Key Elements for Distributors to Increase Profits

> This article outlines four key control points for distributor profitability: average transaction value, number of transactions, average gross margin, and operating expenses. It provides strategies for improving each, such as increasing basket size, attracting more customers, optimizing product mix, and managing costs.

**Warm Tip: Click the blue text above “FMCG Distributor Professional Consulting” to learn more about marketing and distributor internal management.**

**In this formula, there are four control points for profit: average transaction value, number of transactions, average gross margin, and operating expenses.**

**1. Average Transaction Value:** This control point can be simplified as how to get customers to purchase a higher total amount per visit. Average transaction value = number of items purchased by customer × average price per item. From this formula, we can easily see two approaches to increase average transaction value:

- Including comfortable shopping tools, store environment, and service.
- Cross-selling, professional marketing of high-value items, and advanced or comprehensive after-sales service. Group buying and wholesale are also good ways to increase average transaction value.

**2. Number of Transactions:** This refers to effective customer traffic, i.e., the number of customers who make a purchase after entering the store. We can consider two aspects: how to attract customers to the store and how to convert more visitors into effective transactions.

- How to attract more customers to the store: attractive promotions, distinctive store operations, good service, and shopping environment.
- How to convert more visitors into effective transactions: good traffic flow design, product layout, product display, pricing, and features.

**3. Average Gross Margin:** Average gross margin = gross profit / sales. From this formula, increasing gross margin can be achieved by increasing total gross profit or decreasing total sales. Some may think decreasing sales contradicts our goals, but indeed, for operations we focus more on gross profit; our ultimate goal is profitability. We can transform the formula into a more favorable form: gross profit = sales × average gross margin = average sales per item × number of items × average gross margin. To increase gross profit, we must improve both sales and average gross margin. How to increase gross margin? This requires our managers to understand the classification of products (A, B, C, D), balance the relationship between high-margin products and bestsellers, use bestsellers to drive sales of high-margin products, and promote high-margin products when they are equally popular, while not affecting the sales of bestsellers.

Additionally, from the formula we see that sales = average sales per item × number of items. The effective number of items and average sales per item are also issues we need to focus on, which will be discussed later.

**4. Operating Expenses:** Operating expenses are a defensive control point. By controlling them, we can reduce our investment, but they do not actively contribute to increasing our ultimate goal of profitability, and their control is limited. Operating expenses include controllable and uncontrollable expenses.

Controllable operating expenses include: labor costs, inventory shrinkage, utilities (water, electricity, heating), consumables, repair costs, marketing expenses, transportation, communication, environmental fees, and other controllable costs. For controllable expenses, we should insist on reasonable control (including the use of new technology and equipment) to achieve maximum benefit with minimum input.

Uncontrollable operating expenses include: rent, depreciation, and amortization. For uncontrollable expenses, before they are incurred or defined, they should be reasonably allocated based on actual operating conditions. After they are incurred or defined, if there are idle resources, they should be actively transferred out, such as subleasing or selling.

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