---
title: "Can Terminal Stores Take the Initiative to Order on Their Own?"
description: "When we shop online, we place orders ourselves; but in physical stores, like clothing shops, salesclerks help customers place orders, and in restaurants, waiters take orders. Whether customers should place orders themselves or sales representatives should do it for them depends on the specific context. In the FMCG industry, terminal stores typically have sales reps place orders on their behalf, known as 'visit sales' or 'vehicle sales'."
author: "New Distribution"
publisher: "New Distribution"
email: "zhaobo258@gmail.com"
telephone: "+8615854817671"
published: "2018-05-15"
language: "en"
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markdown: "https://xinjignxiao.com/en/articles/can-terminal-stores-take-the-initiative-to-order-on-their-own-fb19eb7e.md"
original_source: "https://mp.weixin.qq.com/s/-DLbW8K-nETWBmKtmPBieg"
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# Can Terminal Stores Take the Initiative to Order on Their Own?

> When we shop online, we place orders ourselves; but in physical stores, like clothing shops, salesclerks help customers place orders, and in restaurants, waiters take orders. Whether customers should place orders themselves or sales representatives should do it for them depends on the specific context. In the FMCG industry, terminal stores typically have sales reps place orders on their behalf, known as 'visit sales' or 'vehicle sales'.

When we shop online, we place orders ourselves; but when we go to physical stores, such as clothing stores, salesclerks help customers place orders, commonly known as writing a ticket. In restaurants, waiters usually take orders, and customers just need to speak. So, should an order be placed by the customer themselves or by the company's salesperson on behalf of the customer? This depends on the specific scenario of the buyer and seller. Taking the FMCG industry as an example: when terminal stores order goods, it is generally the company's salesperson who places the order on behalf of the customer, known as 'visit sales' or 'vehicle sales'. Why don't stores place orders proactively themselves? Because the FMCG industry is highly competitive, companies are eager for stores to order, and store owners have many choices. If Coca-Cola's salesperson doesn't come, they can buy Pepsi. Therefore, salespeople actively visit stores to help owners place orders. In the past, salespeople recorded orders with pen and paper, but now they use APP tools like Field 365 to record orders. Similar to the restaurant industry, many restaurants now allow customers to scan a QR code and order themselves. In the FMCG industry, store owners are gradually starting to place orders themselves, and this trend is quietly emerging. The main reason for this trend is the gradual change in user habits. The rise of mobile e-commerce has almost everyone accustomed to browsing apps. Additionally, some internet-born wholesalers (B2B e-commerce) advocate for customers to place orders independently. Even when salespeople visit stores, they encourage owners to order themselves, because only when owners place orders can they use various coupons provided, which stimulates store ordering. Facing this change in customers, companies cannot sit idly by, but traditional IT systems cannot support customers placing orders themselves. Traditional ERP inventory management software cannot allow customers to log in with accounts, let alone place orders. In the internet age, information is paramount. Besides ordering, various promotional activities, tiered pricing, online payment, etc., all require complex IT system support. Fortunately, we have Field 365. While supporting customer visit sales and vehicle sales, it also directly supports terminal stores using APP or WeChat official accounts to place orders directly to merchants, and supports various promotional strategies, red packets, and other marketing activities. 1. Mall-style ordering page, convenient for customers to order independently. Products are displayed intuitively, ordering is simple and easy to use, and order placement is fast and efficient, not only reducing labor costs but also allowing stores not covered by salespeople to order anytime. 2. Multi-level distribution, full-channel order collaboration is simple and efficient. Build a multi-level distribution system where distributors, sub-distributors, and terminal stores can all order from their suppliers independently on the ordering mall, and suppliers can process orders quickly. 3. The ordering mall has many features to stimulate customers to order more. Provide various marketing tools, online promotional strategies, and price strategies. When customers order, promotions are displayed intuitively to stimulate ordering; a complete red packet management system allows stores to earn red packet rewards by placing orders and participating in marketing activities, cultivating loyal customers. 4. Customization to make brand marketing deeply rooted. Tailor-made ordering malls for enterprises. When enterprise customers enter the ordering mall, they can feel the influence of the corporate brand, enhancing customer stickiness, activity, and loyalty, making the brand image deeply rooted. Orders from salesperson vehicle sales, visit sales, and customer independent online ordering are all recorded in the Field 365 order system, helping companies grasp the true order transactions across all channels. By analyzing order data, they can predict production, precise marketing, and distribution. At the same time, Field 365 also supports brand owners in building their own B2B malls. Orders placed by stores will be directly transferred to the accounts of various distributors for shipping, without affecting the original distribution structure. Since its establishment, Field 365 has focused on providing a complete set of sales business solutions for enterprises, covering industries such as FMCG, durable goods, and pharmaceuticals. To date, it has provided cloud products and related services to more than 200,000 enterprises, including many national and global leading groups and listed companies. Now, the heavily launched enterprise-exclusive ordering mall perfectly solves the problems of low efficiency in enterprise ordering and channel management. Because it is more professional, it understands better. Combining offline and online, it uses technology to help enterprises improve efficiency. Source: Field 365 -END-


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